1 Definitions & Introduction
Welcome to taka23. These Terms & Conditions ("Terms") form a legally binding agreement between you and taka23. Please read them in full before using the platform.
The following terms used in these Terms & Conditions are defined below:
- "Platform" refers to the taka23 website, mobile app, and all associated services.
- "User" refers to any member registered on taka23.
- "Balance" refers to the funds held in a user's account.
- "Bonus" refers to any promotional funds or credits offered by taka23.
- "KYC" refers to the identity verification process (Know Your Customer).
Important: By creating or using an account on the taka23 platform, you are deemed to have fully accepted these Terms & Conditions.
2 Account Registration Requirements
Registration on taka23 requires meeting certain conditions. These requirements are in place to keep our platform safe and orderly.
- Each individual may only One Account can be created. Creating multiple accounts using the same device, phone number, or payment method is strictly prohibited.
- The name, date of birth, phone number, and payment details provided at registration must be accurate and kept up to date.
- Keeping your account password secure is your own responsibility. We strongly advise against sharing your password with anyone.
- Any unauthorized access to your account must be reported to taka23 support immediately.
- After registration, you may be asked to submit a copy of your National ID or passport for identity verification (KYC).
Accounts registered with false information will be permanently closed and any deposited funds may be forfeited.
3 Age & Eligibility Requirements
Taka23 is an online gaming platform. In accordance with international gaming regulations, access to this platform is restricted to users who meet certain eligibility requirements.
- Age Restriction: No person under the age of 18 is permitted to register or play on taka23. This is a strict policy with no exceptions.
- Identity Verification: taka23 may request a government-issued ID for age verification at any time. Failure to provide the required information within the specified timeframe may result in account suspension.
- Mental Capacity: Anyone who is unable to make sound decisions due to a mental health condition should not use taka23.
- Self-Exclusion List: A user who has activated self-exclusion may not access the platform by creating a new account.
taka23 is committed to responsible gaming. Parents and guardians are urged to keep minors away from online gaming.
4 Deposit Policy
The following rules apply to all deposits on taka23. A clear understanding of the deposit policy will help you avoid any confusion later on.
- Minimum Deposit: The minimum deposit amount per transaction is BDT 100.
- Supported Payment Methods: Deposits can be made via Mobile Banking, Nagad, Rocket, Upay, and bank transfer.
- Processing Time: Deposits via mobile banking are generally instant. Bank transfers may take 1–3 business days to process.
- Own Account: The payment account used for deposits must be registered in the user's own name. Deposits from third-party accounts are not permitted.
- Currency: All transactions are processed in Bangladesh Taka (BDT).
- Deposit Limits: Maximum deposit limits are set on a daily, weekly, and monthly basis as part of our responsible gaming policy.
If you experience any issues processing a deposit, please contact taka23 live chat support. Assistance will be provided based on the nature of the issue.
5 Withdrawal Policy
The following rules apply to all withdrawals from taka23. It is important to have a clear understanding of the withdrawal process.
- Minimum Withdrawal: The minimum withdrawal amount per transaction is BDT 500.
- KYC Verification: Identity verification must be completed before your first withdrawal. You will need to submit a photo of your National ID or passport along with a selfie.
- Processing Time: Withdrawal requests are typically processed within 24 hours. During peak periods, processing may take up to 72 hours.
- Same Method: Withdrawals must generally be made using the same method used for the original deposit.
- Bonus Balance: To withdraw winnings earned from a bonus, the applicable wagering requirements must be fulfilled.
- Withdrawals Under Review: taka23 reserves the right to temporarily hold withdrawals pending investigation if any suspicious activity is detected.
The payment account used for withdrawals must match the name registered on your taka23 account.
6 Bonus & Promotion Policy
Taka23 offers a variety of bonuses and promotions. Before claiming any bonus, please read the terms carefully, as each bonus has its own specific usage rules.
- Wagering Requirements: Each bonus has a specific wagering multiplier (e.g., 20x, 30x). Winnings from the bonus cannot be withdrawn until the total wager requirement — the bonus amount multiplied by that figure — has been met.
- Welcome Bonus: The welcome bonus is a one-time offer for new members only. Any attempt to claim it through multiple accounts will result in all accounts being permanently closed.
- Bonus Expiry: Each bonus has a set expiry period. Any unused bonus will be automatically cancelled once the expiry date has passed.
- Game Restrictions: Some bonuses may only be used on specific games. The eligible games will be listed in the bonus terms.
- Bonus Abuse: If any attempt is made to abuse the bonus system by any means, taka23 reserves the right to cancel the bonus and suspend the account.
- Promotional Offers: Special festival or seasonal offers are available for a limited time and may be subject to separate terms and conditions.
Full terms for each bonus are listed on the relevant offer page. If you have any questions, please contact support before claiming the bonus.
7 Gaming Policy & Fairness
All games on taka23 are conducted in a fair and transparent manner. We use RNG (Random Number Generator) technology, which is regularly audited by independent third parties to international standards.
- RNG Certification: The outcome of every game on taka23 is entirely random and never predetermined. RNG technology ensures that neither the user nor taka23 can influence the result.
- RTP (Return to Player): The RTP percentage for each game is listed in the game details. RTP indicates the average return a player can expect over the long term.
- Technical Issues: If a technical error occurs during a game, taka23 reserves the right to void that round and refund the wager.
- Live Games: Live Casino games feature real dealers. The dealer's decision is final and will not be overturned unless a technical error has occurred.
All games on taka23 are audited and certified by international gaming authorities.
8 Prohibited Activities
The following activities are strictly prohibited on the taka23 platform. Violations may result in permanent account closure and forfeiture of your balance.
- Multiple Accounts: A single individual may not operate multiple accounts.
- Money Laundering: Using the platform for money laundering is strictly prohibited and constitutes a criminal offense.
- Hacking or Fraud: Using software or any method to manipulate game outcomes or interfere with platform systems is strictly prohibited.
- Bot Usage: Using automated bots or software to play games is strictly prohibited.
- Third-Party Funds: Playing with funds belonging to another person is strictly prohibited.
- Collusion: Colluding with other users to gain an unfair advantage through coordinated play is strictly prohibited.
- Fraudulent Payments: Chargebacks and fraudulent payment disputes are strictly prohibited.
9 Account Suspension & Closure
Taka23 may suspend or permanently close an account without prior notice under the following circumstances:
- Violation of the Terms & Conditions.
- If false information is provided or identity verification (KYC) fails.
- In cases of suspicious transactions or suspected money laundering.
- If bonus abuse or fraudulent activity is detected.
- By court order or legal obligation.
- If the user has activated self-exclusion at their own request.
In the event of account closure, taka23 will endeavor to return any valid balance following the completion of an investigation. However, if a violation is confirmed, the balance may be forfeited.
For any complaints or appeals regarding account closure, please contact our support team. There is an opportunity to request a review of the decision.
10 Limitation of Liability
Taka23 accepts no liability for the following:
- Loss of game progress due to internet disconnection.
- Any loss resulting from issues with the user's own device.
- Unauthorized access to an account due to the user's own negligence.
- Transaction delays caused by third-party payment gateways.
- Service interruptions caused by unexpected technical issues.
Taka23 will always make every effort to resolve issues promptly. Our technical team monitors the system 24/7 and is committed to addressing any problems as quickly as possible.
11 Privacy Policy
Taka23 takes the protection of users' personal information very seriously. Our full Privacy Policy Here will be available.
- User information is used solely for service delivery and legal compliance.
- Personal information is never sold to third parties.
- All data is kept secure using SSL encryption.
- User data can be deleted or corrected upon request.
12 Right to Modify Terms & Conditions
Taka23 reserves the right to update or modify these Terms & Conditions at any time. Users will be notified on the platform when changes are made, and the effective date of the updated terms will be clearly stated.
- Continued use of the platform after updated Terms & Conditions take effect will be considered acceptance of the new terms.
- If a user does not accept the changes, they may request to close their account.
- For significant changes, users may be notified via email or SMS.
We recommend visiting this page regularly to stay up to date with the latest Terms & Conditions.
13 Contact & Dispute Resolution
If you have any questions or concerns regarding these Terms & Conditions, please contact the taka23 support team. We are always ready to resolve issues promptly and fairly.
- Live Chat: 24/7 live chat support is available on the platform.
- Email: [email protected] — responses are typically sent within 24 hours.
- Dispute Resolution: Any dispute will first be addressed through taka23 support. If unresolved, users have the option to escalate the complaint to the relevant licensing authority.
Taka23 believes that open communication is the key to resolving any issue. Our goal is to ensure a positive experience for every user.