Taka23 Privacy Policy — Your Data Is Safe

Welcome to taka23. We believe that protecting every user's privacy is a fundamental responsibility of any technology company. This Privacy Policy ("Policy") explains how taka23 collects, uses, and safeguards your personal data — and why.

A few terms used in this policy require clarification:

• "Personal Data" Refers to any information that can directly or indirectly identify an individual, such as name, phone number, email, date of birth, and financial details.
• "Processing" Refers to any activity involving the collection, storage, use, sharing, or deletion of data.
• "Third Party" Refers to service providers connected with taka23, such as payment gateways or KYC verification agencies.
• "Device Information" Refers to the IP address, browser type, operating system, and related details of the device you use to access the platform.

Taka23 only collects data that is necessary to deliver its services and maintain security. We do not collect information beyond what is required.

You provide data directly during registration or the KYC process. Some data is also collected automatically while you use the platform.

Taka23 uses the data it collects solely for specific, lawful purposes. Those purposes are detailed below:

• Account Management: Your information is used to handle registration, login, password reset, and account security.
• Transaction Processing: Your financial information is used to securely process deposits and withdrawals.
• Identity Verification (KYC): Identity information is verified to meet legal obligations and prevent fraud.
• Customer Service: Your contact information is used to resolve issues and respond to your inquiries.
• Responsible Gaming Monitoring: Your gaming behavior is analyzed to identify signs of excessive gambling, enabling timely intervention and support.
• Service Improvement: Usage data is analyzed to improve platform performance and introduce new features.
• Legal Compliance: Your information may be used to meet requirements from government authorities or regulatory bodies.
• Marketing (Subject to Consent): With your consent, we may send you information about new offers or promotions. You may withdraw this consent at any time.

Taka23 takes great care to protect your privacy. Your data may only be shared with the following parties in limited, specific circumstances:

• Payment Service Providers: Mobile banking providers such as Mobile Banking, Nagad, and Rocket receive only the information necessary to complete a transaction.
• KYC Verification Agency: Identity information may be shared with trusted third-party organizations for identity verification purposes.
• Law Enforcement Agencies: Data may be disclosed to government authorities where required by court order or legal obligation.
• Technology Infrastructure Providers: Cloud storage and server service providers have limited involvement in data storage and operate under strict confidentiality agreements.

Taka23's website and app use cookies and similar technologies to enhance your browsing experience.

• Essential Cookies: These cookies are essential for the platform to function properly. Login sessions and security tokens fall under this category.
• Functional Cookies: These cookies are used to remember your language preference and other settings.
• Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most.
• Cookie Rejection: You can disable cookies through your browser settings, though doing so may limit some features.

The mobile app uses device identifiers instead of cookies, serving the same purpose.

Taka23 does not retain your data longer than necessary. The retention period for each type of data is outlined below:

• Account Information: For the full duration the account is active, and up to 5 years after closure as required by law.
• Transaction Details: A minimum retention period of 5 years is mandatory under financial regulatory guidelines.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming History: Full history for active accounts and 2 years for closed accounts.
• Customer Service Records: Retained for up to 2 years following resolution of the issue.

Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

Under taka23's Privacy Policy, you have a number of important rights. Upholding those rights is our responsibility.

Taka23 is an adult gaming platform. We do not knowingly collect data from anyone under the age of 18.

• Date of birth is verified at registration, and users under 18 are not permitted to open an account.
• A national ID or equivalent document is required for age verification during the KYC process.
• If we discover that personal data from a minor has been collected inadvertently, it will be deleted immediately and the account will be closed.
• If a parent suspects their child is using the platform, please contact our support team immediately.

The taka23 platform may at times be connected to third-party services, such as payment gateways. These providers have their own privacy policies.

• Taka23 is not responsible for the privacy practices of third parties.
• Payment gateways maintain their own security standards, and taka23 shares only the minimum information necessary with them.
• Data Processing Agreements (DPA) are in place with all third-party service providers.
• We recommend reading the privacy policy of any third-party service before using it.

Taka23 reserves the right to update this Privacy Policy as needed. In the event of any changes:

• The updated policy will be published on the platform, and the "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not accept the updated policy, you may request to close your account.

If you have any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact us. We are always happy to help.

• Live Chat: 24/7 live chat support in Bengali is available on the platform.
• Email: [email protected] — responses are typically sent within 24 hours.
• Data Protection Requests: To view, correct, or delete your data, send an email with the subject line "Data Request" to the same address.

We are committed to treating any privacy concerns you have with the utmost seriousness and resolving them as promptly as possible.